Support

We answer every email — usually within 24 hours.

Subscriptions

How do I cancel or manage my subscription?

Manage your subscription in the store where you purchased it. On iPhone: Settings → your name → Subscriptions → The Daily Rip. On Android, open Google Play subscriptions and select The Daily Rip. Cancelling stops future renewal; you keep access for the time you already paid. Deleting the app or your Daily Rip account does not cancel your store subscription.

How do I request a refund?

For App Store purchases, request a refund at reportaproblem.apple.com using the Apple account that made the purchase. For Google Play purchases, see Google Play refund help or contact us. Eligibility depends on the store policy and applicable law.

My subscription isn't showing as active

Open the plans screen (tap any locked feature, or Upgrade on the Me tab), pull down to refresh, then tap Restore purchases. Restarting the app also re-checks your plan. Still stuck? Email us with your handle.

Account

How do I delete my account?

In the app: Me → the ☰ menu → Delete my account, at the bottom of Settings. This is permanent — profile, holdings, photos, messages, and follows are removed. You can also email support@thedailyrip.app from your account email and we will process the deletion within 30 days.

How do I reset my password?

Use "Forgot password" on the sign-in screen, then open the email link on the phone where The Daily Rip is installed.

How do I make my profile private?

Me → Edit profile → toggle Public profile off. Portfolio value, holdings, and "Show P&L on my page" have separate toggles and are off by default.

Data

Where do prices come from?

Third-party market-data services and eBay: TCGplayer market prices for raw cards, and recorded eBay sales for graded and sports cards. Prices refresh through the day, and charts mark the days with recorded eBay sales.

A price looks wrong

Marketplace title-matching occasionally attaches an odd sale despite our filters. Email the card name and screenshot — data reports go to the top of the queue.

Community

How do I report a message or user?

Long-press any message → Report. To block someone, long-press their message and choose Block, or use the block option on their profile. Reports are reviewed and acted on within 24 hours. The full rules are in our Community Guidelines.

Why was my message blocked before sending?

Messages with payment services, deal offers, phone numbers, email addresses, links, or other apps' handles are blocked automatically — buying, selling, and trading aren't allowed on The Daily Rip, and contact details stay out of chat. See why.